For the purposes of data protection legislation, the data controller of your personal data is
Amigo Loans Ireland Limited (Trading as "Amigo Loans"), 38/39 Fitzwilliam Square, Dublin 2.
We’re committed to
keeping your details safe and confidential, and we promise to only use your details when it’s appropriate
to do so. This policy will explain how, why and when we will use your personal information, and what we
will use it for.
that we continue to respect your privacy. We reserve the right to update this policy, and any changes will
be posted on to our site. We encourage you to review this page for the latest information on our privacy
practices. We are committed to keeping your personal information confidential and will only give it to
Our lawful basis to process your information
We will collect your consent in order to process your information for marketing purposes, this
includes contacting you about our product, borrowing more money and our offers.
Where you discuss sensitive data with us, we will capture explicit consent from you in order to store
and process this information about you.
Where you have applied for a loan with a loan brokerage company and they have passed your
information to us, we will use our legitimate interests to contact you about the application we have
received on your behalf and process your information in line with the loan you have enquired about.
If you have applied to guarantee a loan we will use our legitimate interests to contact you about the
application and process your information about the loan you have applied to guarantee.
We will also process your information as per our contractual and legal obligations to ensure we’re lending
safely, responsibly and legally. This includes;
Performing adequate checks to confirm your identity and to ensure your suitability and affordability
for a loan or to guarantee a loan
- Protecting and preventing criminal activity (i.e fraud, money laundering)
- Managing the loan and recovering the debt you owe us (incl. via court proceedings)
- Reporting repayment history to the credit reference agencies
Responding to and complying with our regulatory requirements (i.e Central Bank of Ireland, Financial
Services and Pensions Ombudsman)
How will we collect your information
- Information you provide to us through our website, the Amigo app and any communication with us
- Information you provide to a loan broker that is passed to us (with your consent)
From third parties, such as banks, credit reference and fraud prevention or investigation agencies, or
any other company that helps us make lending decisions, assessments or credit-related decisions.
- In customer surveys
What information will we collect
We will collect any information we need from you in order to process your application and to manage
your loan repayments, as well as any other information which we reasonably need to operate your
account, make decisions about you or fulfil our regulatory obligations.
- Your name, date of birth, addresses and contact information
- Your affordability (income and expenditure)
Card and bank account information. If you provide us with any debit card and bank details, either
during the loan application or subsequently, we will keep those details and will use the details in line
with the consent you provide to us, unless you advise us otherwise.
- Documents to verify your information (bank statement, payslip, homeownership and identification)
Information we receive when making a decision about you, your loan or application (including
information collected from the Credit Reference Agencies)
- Details of the loans you have and have had with us and all transactions;
- Details of when you contact us and when we contact you;
- Any email address or phone number(s) that you communicate with us on
If a card is identified as having been used fraudulently then we will maintain a record of its use for
reporting and preventing fraud
We may be given sensitive information such as medical information. We will hold and process this
information to allow us to make decisions about you and your accounts with us.
- Your location
Information about your computer including your IP address, operating system and browser type. For
more details please see our Cookies Policy.
We may record your customer journey on our website or app for usability monitoring, testing and
improvement. However, we will not record any personal information you input.
We will record and/or monitor the calls, texts, emails and letters you send to us or receive from us.
We will also collect information for the purpose of staff training, and system improvement.
How will we use your information
We will use your information to process the loan you have applied for or applied to guarantee, and to
manage your account, or the account you guarantee with us.
To make, or assist in making, credit decisions about you, assess lending risks, and to check the details
that you have let us and others have;
To operate and manage your account and any application, agreement or correspondence you may have
- To identify, prevent, detect or tackle fraud, money laundering and other crimes
Contact you via email, SMS, letter, telephone or send you push notifications about managing your
loan with us, including if you fall into arrears or if we have out of date information.
To contact you about our products and services, unless you tell us that you prefer not to receive
To collect and manage payments, and to recover any debt you owe us both on your current loan and
on any previous or subsequent loans, unless you advise us otherwise.
To manage interest on your account.
To respond to complaints
To exercise our rights set out in agreements or contracts and to comply with our regulatory
To detect, investigate, report, monitor and analyse our business
To carry out market research, to develop and manage our brand, product and services.
To carry out internal and external audits
- To test our processes and systems
- To obey laws and regulations that apply to us
- To manage security and risk for us and you.
Where you have consented for your details to be passed to us by a loan broker that we work with, and
they have notified Amigo that you are looking for a loan, we will store and process your information so
you have the option to complete your application without having to re-enter in your details and so we can
contact you about our product and let you know what loan options are available to you.
How long we will store your information
If you have an application with us, we will store your information for 3 months, 1 year or 2 years
depending on your individual circumstances (providing we have no reason to keep your data).
If you have a loan with us, we will keep your information indefinitely until your loan has settled. Once
your loan has settled, and providing we have no ongoing relationship with you or any reason to keep
your data, we will remove your information after 4 years.
Who we will share your information with
- Manage your applications, accounts and services
- Respond to your queries and complaints
- Collect what you owe
- Explore new ways of doing business
- Audit our internal processes
- Test our systems
- Your guarantor / borrower on your loan
- Companies who verify your information for us
- Credit reference and fraud investigation or prevention agencies
- Organisations that introduce you to us (loan brokers)
- Companies you ask us to share your data with
When we are legally obliged to, for example, to the courts to recover money you owe us, respond to
your complaints via the Financial Services and Pensions Ombudsman or to the police for criminal
Third party companies who help us document, record, assess and test our internal processes and
Any company we use to process your information (i.e mail and telecom companies to send you
communication via text, email and letter)
- Our regulators, and statutory bodies, including An Garda Síochána, the Revenue Commissioners etc.
If you have a debit, credit or charge card with us, we will share transaction details with companies
which help us to provide this service (such as Visa and Mastercard).
- If you use direct debits, we will share your data with the Direct Debit scheme and its members.
- Any companies that we transfer your loan to.
If we use services provided outside of the EEA there will be measures in place to make sure the
recipient protects the data to the same standard as the EEA. We will only send your data outside of the
EEA to follow your instructions, comply with a legal duty or work with suppliers who help us run your
accounts or services.
When you apply for an Amigo Loan, we will look at your credit file at credit-reference agencies
("CRAs") such as Irish Credit Bureau (ICB), The Central Credit Register (CCR) of CBI, Call Credit,
Equifax or Experian. The CRAs will give us credit information about you including information from the
electoral register. If you’re a borrower, this credit search is used to check your identity and your eligibility
for a loan. If you’re a guarantor, this information will be used to check your identity and make credit
decisions about you. The CRAs will add details of our searches and your application to the record which
they hold about you. If you’re a borrower, the CRAs will also add details of your loan agreement with us,
the payments you make under it and any default or failure to keep to its terms. Your credit-reference
agency records will be seen by other organisations that make searches with those agencies. Information
held about you by the CRAs may already be linked to records relating to one or more of your partners.
For the purposes of this application you may be treated as financially linked and your application will be
assessed with reference to any “associated” records.
While you are a customer of ours, we may carry out extra credit searches so we can manage your account.
We and other organisations may use and search these records (including access and use from other
countries) for example to:
Help make decisions about credit and credit-related services and other facilities for you and members
of your household;
- Verify the accuracy of the data you have provided to us;
- Trace debtors, recover debt, prevent fraud, and to manage your accounts and other facilities;
- Check details on proposals and claims for all types of insurance;
- Check details of job applicants and employees; and
Check your identity to prevent money laundering unless you give us other satisfactory proof of
The identities of the CRAs, the data they hold, the ways in which they use and share personal
information, data retention periods and your data protection rights with the CRAs are explained in more
detail here. This information is also accessible from each of the three main CRAs – clicking on any of
these five links will also take you to the same document:
- Irish Credit Bureau (ICB)
- Call Credit
How we use your information to make automated decisions
We use systems to make automated decisions about you to help us make sure our decisions are quick,
fair, efficient and correct, based on what we know. Automated decisions can affect the products we
may offer you now or in the future. They are based on personal information that we have or that we are
allowed to collect from others.
We use a system to decide whether to lend money to you when you apply for a loan or top up loan.
The system will use information from your application form, credit reference agents and data we may
already hold about you, including what we have collected from any previous loans you have had with
We use a system that helps us detect fraud and money laundering.
We may use any data we already hold about you and your payment history with us to help us make
decisions on how we should lend to people in the future.
You have the right to ask us to confirm what information we hold about you at any time, and you may
ask us to modify, update or remove your information, providing we are not legally required to hold it
or hold it to meet a legitimate expectation or for you or us to meet a legal obligation.
If we are using your data because we deem it necessary to do so, and you do not agree, you have the
right to ask to remove your information, or ask us to stop processing your information. If you would
like to do so, you can contact us at [email protected] In cases where you ask us not to contact you, we
may still hold your information so that we know not to use it. If you request us to remove your
information, we will respond to your request within 30 days. We will only refuse your request if we are
required or have legal right to process the information for a specific reason. For example, if you have
an ongoing relationship with us, or we have a legal reason to keep it.
You have the right to object to an automated decision, and ask that a person reviews it. To do this
please contact us.
Where we have obtained your consent to process your personal data for certain activities (for example,
marketing), you may withdraw your consent at any time. You can do so by managing your preferences
at www.amigoloans.ie/optout, or contacting us at [email protected]
If you wish, you have the right to transfer the data we hold for you. We will help with this – either by
directly transferring your data for you, or by providing you with a copy in a commonly used machine-
readable format. To do this just contact us by phone, in writing, or by using the email address above.
You have the right to lodge a complaint with the Data Protection Commissioner (https://dataprotection.ie)
if you think that we have not processed your personal data in accordance with data protection legislation.
We recognise how important it is to protect and manage the information you share with us. We use
computer safeguards such as firewalls and data encryption to keep your details safe. Our security systems
meet or exceed industry standards and we are constantly monitoring internet developments to ensure our
systems evolve as required.
Amigo Loans is serious in our commitment to protecting you and any data that we collect about you.
addition to any other terms and conditions that apply.
indication that you agree to any such changes.
What are cookies?
Cookies are small text files that are downloaded to your browser as you surf the web.
Cookies contain a string of unique code that acts as a label. When a website sees the string of text it set in
a cookie, it knows the browser is one it has seen before. They do not contain software programs, cannot
install anything on a computer, or contain any information that would identify a person.
If you use a different computer, open a new web browser or delete your cookies, the website will treat
you as if you have arrived for the first time (and new cookies will be set).
You can find out more about cookies by visiting http://www.allaboutcookies.org.
Cookies are useful for things such as remembering your preferences and improving your online
experience. Cookies help us understand what customers like to look at on our site. This information does
not allow us to identify any particular customer, but helps us to understand our customers' needs and
improve our service to you.
There are several types of cookies that serve different functions on the Amigo Loans website. The table
below shows all of the cookies that might be set when you visit our site and why we use them.
One of the services we use which sets cookies on our website is called Hotjar. Hotjar tells us how people
are using our website so that we can improve the experience for you and other users, including by
monitoring mouse movements and key strokes (but not where you are inputting personal information),
and may also ask you on our behalf to provide feedback to us. Hotjar is not intended to collect any
information that could identify you and aggregates all data collected. Information about the cookies that
the Hotjar service sets can be found here (under the heading "Cookies set by the hotjar
Further information about how Hotjar operates can be found here: https://www.hotjar.com/privacy(see the
"End Users" section).
If you wish, you can disable Hotjar when you visit our website. Please follow this link to do
All data collected by Amigo Loans' cookies is anonymous and will never contain your name, address,
telephone number, email address or payment details.
You can delete your cookies at any time. For more information, please visit All About Cookies.